FRAGILE PLANET

Terms and Conditions

We want to make your experience of beekeeping and dealing with us an enjoyable experience

Unfortunately we have to put some Terms and Conditions in writing

The usual Distance Selling Regulations apply, so you can return any non-perishable goods within 7 days for a full refund.

Unfortunately sometimes carriers damage items. If we send via a carrier, we ask you to check the contents before signing that the goods have been delivered without damage.
We cannot claim for damage if you have signed that the goods have been delivered OK.
So we would ask you carefully to check each item on receipt and contact us immediately if there is any damage
If there is carrier damage then we will ask you to return the damaged item(s) and we will replace or refund.

Please note that nuclei of bees and queens (being perishable) do not come under the Distance Selling Regulations

Clothing	For clothing, smocks, suits and gloves, we will replace or refund any item for any reason within 1 month of purchase upon return of the item.
Nuclei	You agree that provision of nuclei is complicated and that time is not of the essence of the contract between us You agree that bees are wild animals and as such the colony may vary in size and number due to circumstances beyond our control. Irrespective of the Distance Selling Regulations, then if you are unhappy with your nucleus you will need to return it within its box within 7 days of receipt and we will send you a refund. You agree that if you keep the nucleus beyond 7 days then we are not liable for any refund or replacement of the nucleus. Normally we will send out nuclei with Royal Mail Special Delivery. We attempt to ensure that they leave here in good condition, however sometimes Royal Mail do damage them in transit. You agree to open the colony as soon as they arrive without delay. If there is obvious damage to the box or the postman is not taking sufficient care - we expect you to a) Write this on the form they give you to sign b) Take a photo showing the damage. Without this information we cannot claim anything from Royal Mail and we will not accept responsibilty for any carrier damage. You also agree to contact us if there is any problem with the bees, preferably with photographs so we can see what the problem is. If the queen is either not laying or has disappeared between us sending out the nucleus and you receiving it then we will endeavour to replace the queen, however you agree that this is at our discretion and depends on availability. We will only replace the queen once, in other words we will not send out a new free queen if you have already received one.
Queens	Similarly for queens we will replace the queen,depending on availability, on one occasion, within one month of sending out the original queen in other words we will not send out a new free queen if you have already received one You accept that Bees are wild animals and Queens may fail for a multiplicity of reasons, for which we cannot be held responsible

Carriage on returns

Since we keep our prices as low as possible unfortunately we can give no refund of the cost of shipping returns to us.